Frequently Asked Questions - SMS Text Opt-In
How do recipients "Opt-In" to receive text messages?
- Confirm the text device number(s) have been provided to the school. (It may take 24 hours for this to update, so please wait before going to step 2).
- You will receive a text opt-in message from a short code (978-338). Please respond by texting "Y" to activate text messaging.
How to recipients opt-out of receiving text messages?
Recipients not wishing to receive text messages to a particular number can simply do one of the following:
- Don't opt-in and don't reply to the opt-in invitation message.
- Text "STOP" to the short code.
- Opt out online at http://schoolmessenger.com/txtmsg
- Ask your school to add the number to the account's phone number block list.
I received a text message that says it's from School Messenger? What does that mean?
If it was from 978-338, that was the Opt-In Invitation message sent by School Messenger. To continue receiving informational text messages from the school(s), reply with "Y". If you do not reply, you won't receive any future texts from our schools.
I "Opted-IN", but I am not receiving texts?
Ensure that the school division has your correct device number in the database, and that it is located in the SMS phone field. It may take 24 hours for a number to become acttive after being changed or added to the division's system.
Send a text with "Y" from that device to the division short code (978-338). You should receive an opt-in confirmation message from the service.
If you want to receive texts on multiple devices, each device number must complete the Opt-In process.
Confirm the division has actually attempted to send a School Messenger SMS text message.
How do I know if it worked?
After you text one of the key words to the short code the system will ALWAYS respond back with one of three messages:
- Opt-in Response: You're registered 4 SchoolMessenger notifications. Reply STOP to cancel, HELP for help. Msg&data rates may apply. msg freq varies. schoolmessenger.com/text
- Opt-out Response: Your'e unsubscribed from SchoolMessenger. No more msgs will be sent. Reply Y to re-subscribe, HELP for help. Msg&data rates may apply. schoolmessenger.com/txt
- Help or Unknown Key Word Response: SchoolMessenger notification service: Reply Y to subscribe or STOP to cancel. Msg&data rates may apply. Msg freq varies. schoolmessenger.com/txt
Any other response - or no response: indicates teh recipient should contact their wireless device provicder to have SMS messaging/premium content enabled.
What does it mean if I texted "Y: or :yes: and I received some sort of error message back?
If you receive what appears to be an error message, similar to one of the following, it most likely means that short code text messaging is not enabled on your wireless subscription plan:
- service access denied
- Message failed
- Shortcode may have expired or shortcode texting may be blocked on your account
- Does not participate
These replies DO NOT indicate that hte wireless provider can't receive messages from SchoolMessenger. Rather, they are an indication that the specific mobile device does not have short code SMS texting enabled for that number (this is sometimes disabled by defailt on company provided cell phones). To address this, contact your wireless provider.
Will I be charged for the text messages that I receive from School Messenger?
SchoolMessenger does not charge recipients for the text messages that they receive or send to the short code; however, wireless providers may charge for individual text messages, depending on the plan associated with the wireless device. Please consult your carrier if you are uncertain.